Patient Rights & Responsibilities
PATIENT RIGHTS
Respect & Dignity: You have the right to care that respects your privacy, dignity, cultural and personal beliefs.
Equal Access: You are entitled to fair and timely access to services, regardless of your background or ability to pay.
Safe Environment: You have the right to receive care in a safe setting, free from abuse or harassment.
Confidentiality: Your personal and medical information will be kept confidential, with access provided upon request.
Active Participation: You can participate in planning your care, ask questions, and stay informed about your condition and treatment.
Informed Consent: No test or procedure will be done without your informed and voluntary consent, except in emergencies.
Right to Refuse: You may refuse any procedure or test after being informed about the options and risks.
Language Support: If you do not understand the local language, communication assistance will be provided.
Know Your Caregiver: You have the right to know the name of the doctor or professional responsible for your care.
Cost Transparency: You are entitled to clear information about the estimated cost of consultations, tests, or procedures.
Feedback & Complaints: You have the right to give feedback or raise complaints and be informed about how they are addressed.
PATIENT RESPONSIBILITIES
Provide Accurate Information: Share complete and accurate details about your medical history, symptoms, medications, and past treatments.
Follow Medical Advice: Cooperate with your doctor and follow the prescribed investigations, treatment plan, or instructions.
Respect Appointments: Be punctual for your appointments and inform the clinic in advance if you need to cancel or reschedule.
Ask Questions: If you don’t understand any part of your diagnosis, test, or treatment, ask for clarification before proceeding.
Respect Staff and Property: Treat doctors, staff, and fellow patients with respect, and avoid any abusive or disruptive behavior.
Financial Responsibility: Pay for the services availed as per the clinic’s billing policies.
Use Services Responsibly: Avoid unnecessary tests or treatments and do not misuse diagnostic services.
Respect Privacy & Cleanliness: Maintain decorum and hygiene in the clinic, and respect others’ privacy.
Inform About Changes: Notify the clinic if your condition changes or worsens, or if there are any issues with the treatment plan.
Adhere to Safety Guidelines: Follow all safety protocols, including infection control measures as instructed by the staff.
